FAQs

❓ FREQUENTLY ASKED QUESTIONS (FAQs)

Welcome to the Luxe Corner FAQ page.

Below are answers to some of the most frequently asked questions about our luxury fragrances, orders, shipping, returns, and customer support.

If you need additional assistance, our support team is always happy to help.

1. What products do you sell?

Luxe Corner specializes in luxury fragrances for men, women, and unisex wear.

Our collection may include:

  • Eau de Parfum (EDP)
  • Eau de Toilette (EDT)
  • Extrait de Parfum
  • Men's Fragrances
  • Women's Fragrances
  • Unisex Fragrances
  • Luxury Gift Sets

2. Are your products authentic?

We are committed to offering high-quality fragrance products sourced through trusted suppliers.

Product descriptions are provided as accurately as possible to help customers make informed purchasing decisions.

3. How do I place an order?

Simply browse our collection, select your desired fragrance, add it to your shopping cart, and complete your purchase through our secure checkout.

After your order is successfully placed, you will receive an order confirmation email.

4. How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or U.S. holidays are processed on the next business day.

5. How long does shipping take?

Estimated delivery times are:

Standard Shipping: 3–7 Business Days

Expedited Shipping: 1–3 Business Days (when available)

Delivery times are estimates and may vary depending on your location and shipping carrier.

6. Do you provide tracking information?

Yes.

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available.

7. Do you ship internationally?

Currently, Luxe Corner ships only within the United States.

International shipping may become available in the future.

8. What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned products must be:

  • Unopened
  • Unused
  • In their original packaging
  • In resalable condition

Please review our Return & Refund Policy for complete details.

9. Can I return an opened perfume?

No.

For hygiene and product integrity reasons, opened or used fragrances cannot be returned.

Exceptions may apply if the product arrives:

  • Damaged
  • Defective
  • Incorrect

10. Can I cancel my order?

Yes.

Orders may be canceled before they have been processed and shipped.

Once an order has shipped, cancellations are no longer possible.

11. What should I do if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the product
  • Photos of the shipping box
  • A brief description of the issue

Our team will review your request and work toward an appropriate resolution.

12. What payment methods do you accept?

We accept major payment methods available through our secure checkout.

Available payment options will be displayed during checkout.

13. Is my personal information secure?

Yes.

We use secure payment processing, SSL encryption, and industry-standard security measures to help protect your personal and payment information.

For more information, please review our Privacy Policy.

14. Do fragrance bottles always look exactly like the product photos?

Manufacturers may occasionally update packaging, bottle designs, or labeling without prior notice.

These updates do not affect the authenticity or intended use of the product.

15. How should I store my fragrance?

For the best performance, we recommend storing your fragrance:

  • In a cool, dry place
  • Away from direct sunlight
  • Away from excessive heat and humidity
  • Keep the cap securely closed after each use

Proper storage helps preserve the fragrance over time.

16. How can I contact customer support?

If you have any questions regarding products, orders, shipping, or returns, please contact us:

Luxe Corner

📧 Email: help.luxecorner@outlook.com

📍 Address: 887 Boulevard, Athens Georgia, 30601

We look forward to assisting you.